MIL OSI Translation. Region: Russian Federation –
Almost all requests received in January 2021 to the contact center of the Federal State Autonomous Institution “Roszhilkomplex” have already been completed. In total, more than 2 thousand applications were received from 25 regions of Russia regarding the operation of the housing stock of the Ministry of Defense of Russia, 99% of which have already been successfully completed.
The remaining requests are in progress, according to them, a planned execution period has been determined related to the supply of building and finishing materials, as well as the nature of the work performed.
All appeals on housing and household issues received by Roszhilkomplex are monitored prior to calling the applicant to receive feedback. Moreover, the appeal is closed only after the employer confirms that the problem has been resolved.
The contact center of the Institution works around the clock (8 (800) 555-34-02). Also, requests can be sent through a personal account on the website (fgau.ru) or the Roszhilkomplex mobile application.
FSAU “Roszhilkompleks” is a specialized organization of the Russian Ministry of Defense, exercising the authority of a department in the field of social protection of military personnel and civilian personnel of the Armed Forces in terms of exercising their housing rights.
The institution carries out the whole range of work, from providing office living quarters to improving and maintaining residential areas on the territory of military camps.
Previously, these functions were distributed between the central bodies of military command and organizations.
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EDITOR’S NOTE: This article is a translation. Apologies should the grammar and / or sentence structure not be perfect.