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MIL OSI Translation. Region: Russian Federation –

Thanks to the new service, Muscovites will not have to visit public service centers once again. They can choose the most convenient time and connect to the consultant via video link.

You can now get advice from an employee of the center of public services “My Documents” online. To do this, you need to make an appointment for a virtual appointment using the portal. The specialist will contact the netizen via video conferencing and tell you how to get social services.

“Digitalization of the social sphere of the capital is one of our priorities. We understand how expensive time is in a modern metropolis, so we strive to transfer the maximum number of services online. Now Muscovites can receive consultations on a number of social services from the specialists of the My Documents centers in a remote format, without a personal visit to the office. We have organized the work procedure in such a way that the townspeople have the opportunity to choose a convenient time for a consultation and receive the necessary information directly from a smartphone or computer. In the future, we will expand the list of services for which video sessions will be available “, – said

Anastasia Rakova, Deputy Mayor of Moscow for Social Development.

Now specialists are advising everyone on the most demanded social services. For example, they talk about the procedure for obtaining a social card, compulsory medical insurance policy, SNILS, as well as a certificate for maternity (family) capital. In addition, during the videoconference, Muscovites will be able to learn how to get a free spa voucher from social welfare authorities, a regional social supplement to pension, as well as social benefits to families with children.

To sign up for an online consultation with a specialist of the “My Documents” center, you need to go to the “Services” section and select the “Appointment to the center of public services and OIV” button. Next, you should click on the service “Video consultation in the centers of public services on the provision of certain social support measures”… A calendar will be displayed on the screen of a computer or smartphone, where the free windows of consultants are marked. The user can choose the most convenient date and time for the video conference. Specialists work daily from 09:00 to 19:40, one session lasts no more than 20 minutes.

After booking the date and time of the online meeting, you need to indicate your email address (the system will send a link with an invitation to a video consultation there), and also select the question of interest from the proposed list. Including, you can describe the problem that has arisen so that the employee prepares for the appointment in advance.

The consultants of the centers “My Documents” provide only reference information. To apply for a particular service, you must personally contact the nearest center or use the electronic services on the portal.

Online and social services are implemented in Moscow by the social development complex in cooperation with the Information Technology Department.

98 percent of services in the centers “My Documents” are provided to visitors on an extraterritorial basis. In offices, it is necessary to observe the glove-and-mask regime. Regional centers of public services are open to visitors from 08:00 to 20:00, flagship offices and the Palace at VDNKh – from 10:00 to 22:00.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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