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March 18, 2021 10:18 am

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Now you can report on the portal about improper care of trees and shrubs, as well as damage to curbs, tactile tiles, benches, flowerpots and trash cans on the territory of state institutions.

On the portal “Our City” there are four new topics in the category “Government agencies”. The changes affected institutions of health care, culture, education, sports, labor and social protection of the population. Among them are clinics, theaters, schools, sports palaces, employment centers, territorial social service centers and other facilities.

Muscovites now have the opportunity to leave a message about improper care of trees and shrubs that grow near a socially significant institution, as well as damage to the border and tactile tiles. In addition, the site now accepts applications regarding the unsatisfactory state of small architectural forms on the territory of the institution. For example, children’s playgrounds, outdoor exercise equipment, benches, trash bins, gazebos and flowerpots.

To report a violation, you must log in to the website using your account or in the mobile application of the Our City portal. Next, the user should click on the “Report a problem” button, indicate the institution on the map or find it through the search bar.

After that, the portal user will see a list of all available topics for the selected object. Among them are “Destruction / improper installation of tactile tiles on the territory of the institution”, “Poor maintenance of small architectural forms on the territory of the institution”, “Inadequate maintenance of green spaces on the territory of the institution”, “Damage to curbs on the territory of the institution”. When placing an application, it is enough to attach a photo confirming the existence of the problem; it is not necessary to describe the complaint.

The answer will be sent to the user by e-mail, as well as to the personal account on the portal within eight working days.

New themes are available to all users of the portal “Our City”. Among other things, residents of the TyNAO can also leave a message about violations. Recall that all the settlements of the Troitsky and Novomoskovsky districts have connected to the portal at the end of last year

The list of topics is constantly expanding, including in the category “State institutions”. So, last year, Muscovites had the opportunity to report flooding, malfunctioning lighting and the presence of dangerously protruding elements. on the territories of state institutions… And from the end of February on the portal “Our City” you can report damage to stairs, fencing or fence on the territories of socially significant institutions

The Our City portal appeared in 2011. It is being developed by the State Institution “New Management Technologies” together with Department of Information Technologies of Moscow… During this time, more than 1.6 million users have joined it and over 4.6 million urban problems have been resolved. The electronic platform allows Muscovites to control the timeliness and quality of repair, improvement and maintenance of urban facilities, report violations and evaluate the work of institutions. Also, the townspeople monitor the work of the metro, cleanliness and order in yards and parks, on construction sites and in public transport, the work of clinics and prices in pharmacies. More than 2.6 thousand people apply to the portal every day.

The portal has a multilevel complaints handling system. Complaints on various topics are monitored by the executive authorities responsible for the elimination of specific violations.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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