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MIL OSI Translation. Region: Russian Federation –

Thanks to the digitalization of public services last year alone, Muscovites did not have to provide 70 million paper documents.

The digitalization of most spheres of life and technological development have led to the fact that today the city is actually adapting to the inhabitant. A complex digital ecosystem is actively working in Moscow, which makes it possible to solve everyday issues faster, she said Natalia Sergunina, Deputy Mayor of Moscow.

“The ecosystem of services of the Moscow Government helps city residents to save time when solving a variety of issues: from house management and enrolling children in clubs to health care and leisure activities. Last year we launched more than 20 new e-services and services, ”said the deputy mayor.

Research of citizens’ requests made it possible to focus on and translate more than 380 key services and services into a convenient electronic format. About 14 million users have already registered on the portal. In 2020, services were used over 340 million times, and over the past 10 years – more than two billion times.

As the Deputy Mayor emphasized, the focus of the digital transformation of the capital is each of its residents. If earlier a person could spend several days to visit the necessary authorities, collect certificates and clarify all questions, today he can receive the necessary government services online – at any convenient day and time.

In 2020 alone, when receiving government services, Muscovites did not have to provide more than 70 million documents. This means that the townspeople did not need to once again apply to this or that department for a certificate or other document – the institutions received them on their own.

The digital environment of the capital is adapting to the person, offering him relevant information and services. For example, if a user specified a car number in his personal account on, the system will more often show him news and services related to the automotive industry: data on road closures and repairs, fines, and others.

“Our main development guideline is a comfortable, modern, safe and friendly metropolis for everyone. The constant improvement of the digital environment already now allows us to introduce new, valuable services that make the city even more open to residents, ”added Natalya Sergunina.


One of the first: Moscow charity service

On the initiative of charitable foundations, a citywide charity service… Its partners have already become 46 organizations that support seriously ill children and adults, people with disabilities, the poor and those who find themselves in difficult life situations. At the moment, over 18 thousand donations have been made with the help of the service, and the number of partner funds is constantly growing.

The Moscow Charity Service is one of the first projects of this kind implemented by government agencies. This year he was the recipient of the prestigious BIG Innovation Awards and the international German Innovation Award. More recently, he was honored with the CIPR Digital Award for Best Digital Service. charity service wins Big Innovation AwardsDigital transformation: Moscow wins three CIPR Digital awards

Return Home: Find Lost Pets

At the end of last year, launched the first service in Russia to search for lost pets. The user of the service can post an announcement about the found or lost pet with its detailed description, indicate the address or mark the geolocation where it was lost or was found, and also upload its photo.

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Digital assistants: “Electronic House”, “Our City”, “Active Citizen” and “City of Ideas”

The digital ecosystem helps citizens to actively participate in the life of the capital. Muscovites can make important decisions – from everyday tasks to citywide issues. Projects help with this “Electronic house”, “Our town”, “Active Citizen” and crowdsourcing platform of the Moscow Government “City of Ideas”.

There are more than 20.2 thousand free Wi-Fi points in Moscow, in addition, mobile Internet is available on 99.7 percent of the city’s territory. Residents of any area can use the services, including thanks to city mobile applications “My Moscow” and “State services of Moscow”.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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