Post sponsored by

MIL OSI Translation. Region: Russian Federation –

For 10 years of work, it has become the most effective tool for monitoring the state of urban infrastructure.

Five million problems were solved by Muscovites with the help of the portal “Our town”… Most often, residents report about lighting, cleaning of courtyards, damage to roads and sidewalks, Sergei Sobyanin wrote in his account on the VKontakte social network.


The five millionth appeal was sent on the topic “Malfunction of lighting elements” in the category “My home” (referred to the house 10 on 1st Volskaya Street). A response to the elimination of the problem was published the next day after the request, and the resident confirmed that the problem was resolved.

How Our City works

After the message is published, the system automatically identifies the organization responsible for solving the problem. The organization is obliged to correct the violation and respond to the user. He can confirm or deny the solution to the problem. The scheduled response time is eight working days, but usually problems are resolved faster – half of the violations can be eliminated in just two days.

During the entire period of the work of Our City, most often the residents of the capital applied on the topic “Uncleaned courtyard territory” (category “My yard”) – the city services eliminated the problem by more than 600 thousand calls. This is followed by “Damage to the road surface on the roadway / sidewalk (pits, potholes, sinkholes)” (category “My road”) – on it 290 thousand resolved problems. Closes the top three leading topics “Malfunction of lighting elements” (category “My home”) – 250 thousand violations have been corrected for it.

“Muscovites are actively using the portal, in 2020–2021 its popularity has grown significantly due to the annexed territories of New Moscow. We have set ourselves the task by the end of the year to open in the Troitsky and Novomoskovsky administrative areas the maximum number of new problematic topics that can be solved with the help of Our City. Our team is constantly working to improve the portal, this year we will completely update it and the mobile application to make the ability to send a message as simple and convenient as possible, and increase the number of available topics that can be solved using the portal, ”said the head of the State Public Institution“ New management technologies “Alexander Pischelko.

Our City team continues to develop the portal. Now work is underway to open new problematic topics on the territory of the Troitsky and Novomoskovsky administrative areas… Indicators for this district are actively growing, new users are being registered. The number of commented objects has increased nine times.

Digital ecosystem of the capital

The portal “Our City” appeared in 2011, it is being developed by the State Public Institution “New Management Technologies” together with Department of Information Technologies of Moscow… During this time, over 1.7 million users have joined it. The electronic platform allows Muscovites to control the timeliness and quality of repair, improvement and maintenance of urban facilities, report violations and evaluate the work of institutions. Also, the townspeople monitor the work of the metro, cleanliness and order in yards and parks, on construction sites and in public transport, the work of clinics and prices in pharmacies.

The portal has a multi-level complaints handling system. Complaints on various topics are monitored by the executive authorities responsible for the elimination of specific violations.

The digital ecosystem helps citizens to actively participate in the life of the capital. Muscovites can make important decisions – from everyday tasks to citywide issues. In addition to the Our City service, projects help in this. “Electronic house”, “Active Citizen” and crowdsourcing platform of the Moscow Government “City of Ideas”.

There are more than 20.2 thousand free Wi-Fi points in Moscow, in addition, mobile Internet is available on 99.7 percent of the city’s territory. Residents of any area can use the services, including thanks to city mobile applications “My Moscow” and “State services of Moscow”.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

MIL OSI Russia News