MIL OSI Translation. Region: Russian Federation –
Read about VR technologies in the service of the city and business in this mos.ru article.
VR (virtual reality) technologies are used in various fields. Today they even help train civil servants and businessmen. How to work out algorithms for behavior in an emergency, teach employees the art of communication, resolve a conflict or rehearse an important speech? VR simulators allow you to hone soft skills in conditions as close as possible to real ones. Such educational programs with elements of virtual reality have already been developed in Moscow Government University.
How it works
The VR center of the university has a stationary classroom and a VR laboratory, where training takes place. The stationary class is a multi-platform with simulators that help to practice a particular skill. For example, the Public Speaking 2.0 simulator allows you to give a speech in front of virtual listeners and prepare for difficult questions from the audience. For improving communication skills and managing conversation, the DISC Typology is a model for researching human behavior. In the VR center, you can analyze managerial mistakes and learn how to communicate with subordinates – for this there are Emotional Intelligence and Feedback simulators.
Another option is a mobile classroom with 24 seats. It can be deployed directly at the customer site. Up to 28 thousand people can be trained on such a simulator per year.
How is the training organized? Before the training – a detailed briefing: the participants learn how the VR simulator works, how to use the interface and technology. Then the plot is set up, for example for the training “Public speaking” – the size of the virtual audience, its behavioral characteristics, the number of questions, the duration of the speech and other parameters. After that, they move on to working out the situation in virtual reality. The training itself lasts about two hours.
At the end, the program analyzes the pace of the learner’s speech, pauses between words, reaction to audience behavior, and draws a displacement map. As a result, the participant, in addition to practicing skills on the simulator, receives expanded analytics of his behavior.
Soft skills in civil service
The so-called soft skills are knowledge and skills that do not relate to the direct responsibilities and competencies of a specialist, but help to reach a new level in work. They are especially important in the civil service. Employees of the capital’s authorities constantly communicate with Muscovites, participate in organizing events and resolve conflict situations. It is important for them to control emotions in any situation, communicate competently and quickly find a solution in difficult circumstances. And VR technologies help to work out behavior in stressful situations in advance. For example, today the skills of communication and behavior in non-standard situations with the help of VR-trainings are developed by employees of prefectures, city administrations, registry offices.
By the way, the trainings of the VR Center of the Moscow Government University can also be attended by employees of commercial companies. 120 civil servants have already trained on the “Emotional Intelligence” and “DISC Typology” simulators, and since the beginning of the year, more than a thousand employees, including those from the commercial sector, have completed the “Public Speaking” training.
A vocation to give joy
Alexandra Fateeva conducts solemn ceremonies in the Wedding Palace No. 1. According to her, many guests believe that this profession is obtained in a theater school or in a special university, but in fact, most of the leading by education are lawyers, and giving ceremonial speeches is not a profession, but vocation.
“Our work consists not only of the solemn part – there are also legal subtleties. Therefore, we are all lawyers here. And our vocation is to give joy and love to people. You need to be willing and able to show each couple that they are special and everything around is arranged only for them, ”says Alexandra.
In the VR center, registry office employees are trained using a special program – they work out emergency situations in an environment close to reality.
“In virtual reality, we practiced different situations that may arise at any time during the ceremony. For example, a scenario when a child begins to cry during a wedding – this happens all the time. Or when a person feels bad. Or when the fire alarm is triggered at the most crucial moment. All these cases are taken from our practice, ”says Alexandra Fateeva.
According to her, VR training helps to gain self-confidence and cope with any situation. It is difficult to surprise the registry office employees, over the years of work, Alexandra has seen so many things: they came to the ceremony both in animal costumes and in medieval vestments. “But not everyone is ready for unforeseen situations at weddings. VR training provides guidance on how to act in such cases, and with it – self-confidence, ”she notes.
For a specific request
The VR laboratory of the Moscow Government University can create the most individualized training program. For example, State Inspectorate for Real Estateordered a training course to make it easier to adapt to the work of young inspectors. It should have been made less formal and quest elements had to be added.
Now real estate inspectors can survey buildings in a virtual format, record self-construction, interact with owners and tenants. The program also included a variety of stressful situations so that the inspector learned to quickly navigate in them and make decisions.
“VR simulators complement our face-to-face trainings and allow us to develop communication skills and understanding of the interlocutor,” notes Sergei Zhurikhin, vice-rector of the Moscow Government University for advanced training. VR center trainings continue to evolve, and now it is no longer just an addition to the training program, but full-fledged courses that allow you to develop soft skills.
EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.