MIL OSI Translation. Region: Russian Federation –
Photo by D. Grishkin. Press Service of the Mayor and the Moscow Government
In just a few seconds, Alexandra will offer a link to an alternative route and show it on the metro map.
Alexandra’s chatbot will advise passengers during the closure of a section of the Sokolnicheskaya metro line. July 17 to August 8 trains won’t run between the stations “Sportivnaya” and “Troparevo”. The virtual assistant will be able to suggest an alternative route.
Earlier, during the closure of the section of the Lyublinsko-Dmitrovskaya line, Alexandra responded to more than a thousand requests from passengers. Among the most frequent questions were about how to get to the desired station, which stations are now closed and why, and also when they will start working again.
Alexandra’s chatbot is a passenger’s personal assistant who is ready to answer any question around the clock online. In just a few seconds, Alexandra will offer a link to an alternative route and show it on the metro map, as well as tell you how and where to quickly top up your Troika card. In difficult cases, the operator is promptly connected, even at night.
EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.