MIL OSI Translation. Region: Russian Federation –
From the transcript:
Mikhail Mishustin: Dear Andrey Stepanovich, the budget process has already begun. The main parameters are being agreed upon, and it is extremely important for the Government now to understand how things are going in the Pension Fund. This is one of the key structures at the expense of which social obligations to citizens are fulfilled, pensions and various benefits are paid. You have been in charge of the Pension Fund for a long time. And I would like you to tell us how the elements of social treasury are being introduced, among other things.
It is very important today that people spend as little time as possible on collecting various documents and certificates, as, in particular, it already happens with maternity capital – a certificate for maternity capital. Since last year, it has been provided in a proactive mode and is issued immediately without any statements, practically after the registration of the birth of the child in the registry office.
Please tell us how many families have received the certificate in this way. How often do they use it?
A. Kigim: Mikhail Vladimirovich, first of all, thank you for such acute, topical questions. Because the social sphere, of course, requires people to understand how much the state cares about them. And in this regard, I can say that the three-year budget has been made and agreed with the Ministry of Finance based on macro indicators. All pension costs, including the transfer that is required, have been agreed. As for social benefits, about 2 trillion a year, they are also provided. And there are practically no disagreements on the budget today.
What does this give us within the framework of the social treasury?
Of course, Mikhail Vladimirovich, we have certain goals. The topic turned out to be extremely popular. In general, the format of the transition to the social treasury, the EPGU format, showed an unexpected result. 99% of people today are interested in applying electronically. At least everyone under the age of 45, for sure.
What does it do?
Last year we allocated 318 billion for maternity capital, of which 288 billion went to housing. Today we see that the measure was not only in demand – it was supported by banks. And this is also, perhaps, another plus of an electronic, non-declaring nature, because about six banks provide the main package of mortgage services. They address immediately through mobile electronic services to us, to our information systems. This allows people without paperwork to automatically receive this payment. This is about 90% today. 4% is spent on education and 5% on monthly payments. Therefore, from this point of view, the service is comfortable.
But, as you rightly said, the social treasury should remove all barriers. The main problem today is need. We look at the new payments entrusted to the Pension Fund in this format. The USR registry office helps us a lot, because we immediately see all the information about families, the Unified Population Register allows us to enrich these databases. And of course, the main support we have today is from the Ministry of Internal Affairs, which provides us with data on both registration and transport. The system works quickly.
They began to establish new formats For example, it turned out for pregnant women that additional service was needed. Both the Social Insurance Fund and the doctors were ready for this challenge and in just two weeks they set up the system and, in addition to the electronic sick leave, added a generic certificate. We see that everyone receives information electronically, and this really makes things easier for people. But the neediness requires responsibility from us, so we are trying to test the principle of social treasury and, closer to September, we will report on how effective interdepartmental interaction turned out to be.
Mikhail Mishustin: You are now talking about the instructions of the President that were given regarding the introduction of two new support measures – a payment to women registered early in pregnancy, as well as an allowance to parents who are raising children from 8 to 17 alone. We have allocated about 50 billion rubles to provide these two monthly payments this year.
How is this work organized in principle?
A. Kigim: Mikhail Vladimirovich, of course, the work is extremely important, and here we are faced with the fact that in order to confirm the alimony of single parents, decisions of the justices of the peace are required. But I want to say that the local authorities who are responsible for financing these projects have responded. And this is probably the very case when in paper form we are forced to submit 70% of applications to justices of the peace. But in the future, we intend to submit the necessary documents to you and the Ministry of Digital Science in order to translate this service into an electronic one. This work is underway.
As for pregnant women, here, fortunately, the format of the Ministry of Health allows you to see this information. But the principle of need requires us to check the information regarding the car, apartment, income, which must be below the subsistence level in order to pay – all this suggests that this will be stretched over time. But we must inform people individually. And here the EPGU helps us, where we form a system of both motivated refusals and the transfer of funds when solutions are ready. We will not let you down. The money will be spent correctly, in a targeted way, and people will see the attitude of the state.
Mikhail Mishustin: Good. Andrey Stepanovich, in the era of digital transformation, when technologies are actively developing and there are a lot of processes associated with the introduction of the so-called number, older people – and the clients of the Pension Fund are also older people who are not always comfortable working with digital – you need to create all the conditions for them to have a choice. I know a large number of people who, for example, do not want to fill out the declaration electronically, because they are used to writing in life. And people should be clear and understandable that they have a choice, that they are not forced to work with “digital”, if they are more comfortable with the way of work as an advisory, work with filling out paper reporting forms.
It seems to me that it is very important that the Pension Fund could provide such services. And so that each person knows that he can seek advice and clarification. How are things going with this? Does a person have a choice when communicating with the Pension Fund for all the functional services that are offered?
A. Kigim: Yes, Mikhail Vladimirovich, this is absolutely correct. The older generation is a topic of our special concern. Previously, the Pension Fund even had a computer literacy program for the older generation, pensioners, so that they can better use these services.
But we have 2360 customer services nationwide. And two categories of people mainly become their visitors today. First of all, older people who can come both to the MFC and to the Pension Fund and receive individual advice. They are assisted, including the disabled, in filling out the documents. This, of course, makes life easier for them. The second category is precisely those whom we are forced to refuse in electronic form in some cases. And to clarify the situation, they come to us. These services work in physical contact. They work quite competently, tactfully with people. And everything that an electronic service or a single contact center cannot implement, we do with the help of these services.
And even now, Mikhail Vladimirovich, when we pay lonely, who, according to the President’s decree, must have payments, if there is not enough SNILS, the right is not confirmed, people have come from abroad and they do not have the required document, they contact them individually by phone, they conduct explanatory work with everyone, explain everything. And of course, such work will be retained for those who need personalized customer service.
Mikhail Mishustin: Andrei Stepanovich, it is very important to approach it precisely from the point of view of people’s convenience. I am sure that you will be able to organize your work so that people have a choice. And those who traditionally want to get advice or work with paper media could do it.
EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.