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27 August 2021, 07:03

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The service can be used by customers who have entered into direct contracts with Mosvodokanal.

A new service has been launched in Moscow to transmit the readings of water meters. Now you can send information using the chatbot of Mosvodokanal JSC. It is enough for this follow the linkor scan the QR code posted on the home page site of JSC “Mosvodokanal”and then choose a convenient messenger – WhatsApp or Telegram. It is important that the data can be transferred as early as September 2021.

In the message, you need to enter the personal account number and current information about the water consumption for the month. The electronic assistant will take the readings automatically. The service is available to legal entities and individuals who have entered into direct contracts with Mosvodokanal.

“Today, Mosvodokanal has over 100 thousand subscribers – legal entities and individuals who have entered into direct contracts with the company for the provision of cold water supply and sewerage services. We are constantly improving the work with our subscribers, keeping up with the times, introducing digital technologies for the convenience of users, ”said Alexander Ponomarenko, director of Mosvodokanal JSC.

The enterprise will continue to take meter readings on its websiteand by phone: +7 (499) 263-93-90. At the beginning of the year, Mosvodokanal developed a mobile version of its personal account with a simplified system for registering and receiving meter readings. In it, customers can pay bills for services.

Those who do not have direct contracts with the company and receive a single payment document (UPC) can transmit readings using the service on the portal, in mobile applications “State services of Moscow”and “My Moscow”… In addition, information can be sent via SMS to 7377 (instructions can be found at the link), by calling the unified service department: +7 (495) 539-25-25, as well as in person at the centers of public services “My Documents” or in the premises of the ODS (dispatching office) of your area or your managing organization.

The readings of water meters are taken from the 15th day of the current month to the 3rd day of the month following the reporting one. If smart meters are installed in the apartment, you do not need to take readings, the devices will do it automatically.

How to submit meter readings

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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