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MIL OSI Translation. Region: Russian Federation –

October 29, 2021 8:04 am

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Photo by E. Samarin. Mos.ru

Most often, Muscovites called an ambulance and the police.

Since the beginning of the year, operators of the metropolitan system 112 have received about four million calls. Deputy Mayor of Moscow for Housing and Communal Services and Improvement Peter Biryukov noted that this is almost twice as much as in the previous year.

“The operation of the 112 system is in demand by residents and is extremely important for the full-fledged functioning of the city, which is confirmed by the annual growth in the number of requests. At present, each shift on duty receives an average of 13 thousand calls per day, 65 operators work simultaneously, including specialists who speak foreign languages, ”said Pyotr Biryukov.

More often than not, during these nine months, Muscovites called the ambulance and the police by number 112. More than 500 thousand calls were related to questions of a consulting and reference nature. Today the capital’s system 112 interacts with about 230 emergency and emergency services of the city, as well as systems 112 of the Moscow and Kaluga regions.

As noted in the Department of Information Technologies of the city of Moscow, when a call is made, the phone number and location of the applicant are automatically determined, which makes it possible to speed up the response of the emergency operational services of the city. And in case of interruptions in communication, operators can call the applicant back to clarify the circumstances of the incident.

All telecom operators are connected to system 112. In addition to the single 112 number, the city has direct emergency call numbers. To call firefighters and rescuers, you need to dial 101, police – 102, ambulance – 103, emergency gas service – 104. The system was also combined with the information systems of the Situation Center of the Data Center and Mosvodokanal.

System 112 appeared in Russia in 2010, and in Moscow in 2012. Dispatchers around the clock receive and process messages about threats to life, health, property of citizens, about violations of public order and other incidents. After receiving the call, specialists analyze it and pass it on to the duty emergency dispatchers.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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