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October 28, 2021 4:06 pm

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Muscovites can report any problems that have arisen to the 24-hour hotline of the city-wide contact center.

During non-working days – from October 28 to November 7 inclusive – enterprises and organizations of the municipal economy complex will receive applications from citizens online, said the Deputy Mayor of Moscow in the Moscow Government for housing and communal services and improvement Peter Biryukov.

“In accordance with the decree of the Mayor of Moscow, the days from October 28 to November 7 have been declared non-working in the capital. To prevent the spread of coronavirus infection in organizations and enterprises of the urban complex, the reception of citizens has been temporarily suspended. However, all specialists will continue to work online and will receive information by phone, e-mail, through personal accounts of citizens, ”he said.

Today, almost all services in the field of housing and communal services (HCS) can be obtained online.

“Digitalization in the housing and communal services sector helps the city to ensure efficient and uninterrupted operation of utilities, and residents – to quickly resolve everyday issues. Moreover, the demand for online services in the housing and utilities sector is growing: last year alone, online services of housing and communal services were used by Muscovites about 60 million times, ”added Pyotr Biryukov.

Any communal issue can be resolved through a single dispatch center.

“This structure was created primarily for the convenience of the residents of the capital. Thanks to her, the applicant does not need to memorize the phones of all city services – one number is enough to receive more than 300 services. More than a thousand dispatch rooms are connected to the information system for managing the requests of a single dispatch center, the time of work is monitored online, ”said the deputy mayor.

Muscovites can report their problems to the 24-hour hotline of the citywide contact center by phone: +7 495 777-77-77, to the unified dispatch center by phone: +7 495 539-53-53 or to the portal of the Mayor of Moscow “Our town”.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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