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November 22, 2021, 10:00

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Any resident of the capital can receive professional help and support around the clock and free of charge.

During its existence Moscow psychological assistance service almost two million people turned there for professional support. This was reported by Olga Gracheva, first deputy head Department of Labor and Social Protection of the Moscow Population

“Difficulties in relationships, problems of physical and mental health, crises of personal and professional growth are the main reasons for clients seeking help from specialists. For 18 years of work of the Moscow psychological assistance service, almost two million people have applied for support, ”said Olga Gracheva.

The service’s specialists provide professional psychological assistance to people in need of it free of charge: any resident of the capital can sign up for psychological consultations and trainings. In addition, psychological rehabilitation sessions and diagnostics… Since the beginning of the year, more than six thousand classes have taken place.

In case of emergency, townspeople can call the emergency psychological aid service: 051 (from a landline phone) and +7 495 051 (from a mobile phone). Since the beginning of the year, the division has received more than 80,000 requests from Muscovites on a variety of issues.

Also works 24/7 online chatpsychological support Don’t panic. Young people come here most often. Since the beginning of 2021, more than 24 thousand applications have been received.

Free individual and family psychological consultations are carried out by specialists as in person (in all districts of the capital), and online using the messenger Skype… You can also contact the service by email or on the forum

Today, the Moscow Psychological Aid Service conducts many distance group lessons… In 2020–2021, over 126 thousand Muscovites took part in online events and webinars.

Urgent psychological assistance: 60 thousand Muscovites received phone support

With the arrival of a new coronavirus infection in our life, the work of specialists has changed. The Moscow service for psychological assistance to the population was able to quickly switch to a completely new format of work. Already in the first three days of the lockdown, announced in the spring of 2020, psychologists began to consult citizens on the 24-hour hotline and in the psychological support chat. In addition, the number of webinars has increased dramatically, and employees have switched to online customer assistance.

“The pandemic has certainly become a test,” noted Olga Gracheva. – A test that made psychological support methods even more effective. To save and support the residents of the capital, specialists from the Moscow Psychological Aid Service stood on a par with doctors. Since March 2020, they have provided over 545 thousand various services. “

Today, psychologists work in emergency hospitals and hospitals to help deal with the aftermath of COVID-19. Patients and healthcare professionals in red and clean areas can seek professional support. Almost 40 thousand face-to-face consultations were held in the capital’s healthcare institutions.

Since October 2021, psychologists have resumed their work on the hotline of the Moscow social development complex. You can call her by phone: +7 495 870-45-09. Since the beginning of the pandemic, more than 56 thousand consultations have been carried out.

The Moscow psychological assistance service is constantly developing: new opportunities appear for professional support for people in difficult life situations, the range of services is increasing and the format of providing free assistance to Muscovites is expanding.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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