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A special project “10 Years of Electronic Services” has opened on In it, you can find out what path Moscow has gone from launching the first online services to creating a large-scale digital ecosystem.

Paying utility bills, transferring meter readings, making an appointment with a doctor at a convenient date and at the same time checking the child’s grades at school – all this can be done today in a few clicks. The portal helps to solve everyday tasks quickly, easily and conveniently. One of the first to appear was the service of enrolling a child in first grade. During this time, it was used 517 thousand times, wrote in his account on the social network “VKontakte” Sergei Sobyanin.


A special project has been released on for the anniversary “10 years of electronic services”… He talks about the development of online tools. Here you can also get acquainted with the achievements of Moscow in the field of digitalization.

Moscow is the first city in Russia to start providing government services online. Even 10 years ago, everyone had to personally visit government agencies to solve their problems and draw up documents. It was necessary to find time, collect the necessary papers and wait for the queue at the reception. Today, almost any everyday issue can be resolved at home, on the way to work or sitting in a cafe. The portal has become a one-stop shop for city services and services, it operates around the clock, seven days a week, holidays and lunch breaks. More than 380 online tools are already available on the portal, and over 14.4 million people use them.

Both individuals and legal entities can use the electronic services on Anyone who has an e-mail and phone number can register on the portal. At the first stage, the user receives an account, which makes it possible to get acquainted with the information on the site and use a small list of services and services online. When adding various information to your personal account, the account status can be easily upgraded to standard and full. To get a full account, you will need to verify your identity online or at My Documents centers. Only full account holders can use all services electronically. Increase your status will help special instruction.

All business services on the website can be obtained by users authorized in the corporate account of a legal entity or individual entrepreneur. You can register an account of a legal entity or individual entrepreneur using a qualified electronic signature. You can also learn more about how to do this in special instructions.

Why a special project is useful

Special project “10 years of electronic services” will help you figure out how to simplify your life with online services and services. It consists of five thematic sections: “What Has Changed”, “Useful Resources”, “How It All Started”, “Celebrating an Anniversary” and “Achievements”. V the first of them you can find out how the townspeople prepared documents, received services and services more than 10 years ago, what difficulties they had to deal with.

In chapter “Useful Resources” a guide to opportunities was created. For example, in your personal account, you can specify your data so as not to enter them manually when filling out online forms. In addition, here the user can add the most demanded services to the “Favorites”, monitor how the status of his applications changes, set up subscriptions and notifications, allowing him to always be aware of city events. The section also contains a link to the catalog for business representatives. The portal is used by over 400 thousand legal entities and individual entrepreneurs; more than 200 online services and services are available to them.

In chapter “How it all began” the chronology of the launch of key electronic services on is presented. The first service – obtaining a work permit for a taxi – was launched in 2011. Then two more services were added, which eventually became one of the most popular on the portal: receiving and paying bills using a single payment document and enrolling a child in first grade. The catalog of online services and services expanded rapidly.

Since 2012, residents of the capital have started to register on to see a doctor and pay fines, and since 2013 they have been sending water meter readings and registering children for kindergarten. In 2014, parents got access to the child’s electronic diary. And since 2015, Muscovites have the opportunity to join the clinic online. In the future, the list of services and services on the portal increased. For example, here it became possible to sign up for a driver’s license at the traffic police, top up a Troika transport card, and schedule a pet’s visit to a veterinarian.

In 2020, many aspects of city life were brought online due to the spread of the new coronavirus infection. To ensure that the pandemic does not disrupt work plans and does not interfere with the execution of important documents, has begun to introduce even more new features. A chat bot has appeared that advises on the operation of the site, video consultations with specialists from the centers of public services “My Documents” and city departments. And most importantly, has opened electronic vaccination record.

This year, has made it possible to make an appointment with a notary, find and book a book in the library, call the master at home, order removal of unnecessary things and much more.

In honor of the 10th anniversary of electronic services in Moscow, the Serpukhovsko-Timiryazevskaya metro line began to run theme train.

Special project section “Achievements” dedicated to the Russian and international awards that Moscow received for the development of the digital ecosystem.

How e-services and services will develop further

The capital will continue to improve electronic services and services. Today, the city is moving towards proactive service delivery, which means that the system will anticipate the wishes of its users. At the right time, she will fill out the application herself and show it in the personal account of the portal. The user will only have to confirm the receipt of the service. For example, at the beginning of this academic year, sent an offer to parents who applied to enroll their child in first grade to apply for a Muscovite student card.

Another promising direction for the development of the city’s digital ecosystem is super services. This is a package of services and services on one topic that may be required in a specific life situation.

The first superservice is dedicated to renovation program… It includes a whole range of electronic products. In it, Muscovites can learn about all stages of resettlement, understand exactly where they are and what needs to be done before the end of the move. In fact, a personal instruction is formed that is suitable for each specific case. Owners receive guidance for owners, employers for employers, and parents learn how to arrange paperwork based on the age of the child.

The instructions contain the entire list of required documents, there is a telephone number and the address of the necessary resettlement information center. The guidelines become available to users a few days before the start of the relocation and are updated as the relocation stages progress. Future newcomers will also learn about all stages from the notifications that come to their personal account on, by e-mail, by SMS and via the Moscow State Services and My Moscow mobile applications.

Recently, new online capabilities have emerged as part of the super service. Participants in the renovation program can sign up online to inspect the apartment and conclude an agreement if they have decided on choosing an apartment… In addition, now you can make an appointment with a notary for signing without leaving your home contracts for a new apartment.

This year, the 10th anniversary is also celebrated by the centers of state services “My Documents”. The first office was opened in Moscow in the Lefortovo district on August 22, 2011. Since then, the provision of public services in the capital has reached a qualitatively new level. Now Muscovites do not have to travel to several institutions located in different parts of the city, adjust to their working hours, stand in queues for hours. About how the system of public services developed in Moscow – in material

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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