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December 17, 2021 7:03 am

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Photo by Y. Ivanko. Mos.ru

The virtual assistant will fix the address and the essence of the problem, transfer the information to the specialized services, and, if necessary, send it to the operator to clarify the information.

New topics have appeared in the knowledge base of the voice assistant of the unified dispatch center (UDC). Residents will be able to inform him about a power outage, a malfunction of lighting devices in the entrance and a light address indicator of the house, as well as the need to install or replace lanterns in the yard.

In addition, the virtual operator will again start accepting applications for snow and ice removal in the yards.

“The voice assistant has already been successfully tested in the last fall-winter season. Then he independently processed more than 60 percent of applications received on heating and winter types of work. The robot has proven to be effective, so we are now re-connecting it to requests for snow removal. In addition, we have expanded the list of topics in its knowledge base, and now residents can leave applications for cleaning the entrance, elevator, repair of intercom and lighting and other issues, “- said

Edward Lysenko, Minister of the Moscow Government, head of the capital Department of Information Technology.

Applications are accepted by calling the unified dispatch center: +7 495 539-53-53. The conversation will take no more than one and a half minutes. The robot assistant will record the address, the essence of the problem and the contacts of the person who called the line, and, if necessary, will connect the applicant with the operator to clarify the information.

The robot will enter all the information received into a special system of a single dispatch center, from there the information will be sent to the management organization and specialized services.

Almost 80 percent of applications sent to the EDC are processed on the same day.

“By the order of the Department of Housing and Communal Services, the normative deadlines have been established for the performance of more than 300 types of work at the request of the townspeople. So, a person stuck in an elevator must be released within 30 minutes from the moment the application is received. A tree that has fallen in the courtyard must be removed in a maximum of 24 hours, the faulty lighting in the stairwell must be repaired in 12 hours, and the electricity that is missing in the house or the blockage of the garbage chute must be fixed within a day at most, “

Department of housing and communal services of the city of Moscow.

The voice assistant was launched on the hotline of the unified dispatch center in the fall of 2020. Before the start of the heating season, he notified the townspeople about when the heating would be turned on in their houses, and later received requests on the lack of heat supply or insufficient heating of the batteries. In winter, the robot processed applications related to seasonal work.

Since October this year, in test mode, the voice assistant began to accept applications on issues related to the maintenance of residential buildings. Residents can turn to him if they need to fix the intercom and make a magnetic key, clean the garbage chute, fix the porch or front door, and even make minor cosmetic repairs at the entrance. Reports of unauthorized announcements, drawings or graffiti on the walls of a house or elevator are also accepted.

In 2020, the robot processed more than 145 thousand applications, in 2021 their number was already more than 378 thousand. Since the beginning of the year, the UDC has processed over 5.8 million applications.

The unified dispatch center works around the clock. Most often, residents are consulted on issues of water supply, heating, cleaning the local area, repairing lighting in the entrance, elevators, plumbing. You can also leave a request at the UDC using service on call master on the mos.ru portal and on the platform “Electronic house”… You can leave an appeal on the maintenance of houses and yards, including on the portal “Our City”.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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