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December 23, 2021 10:31 am

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Photo by M. Denisov.

The train will carry passengers on the Sokolnicheskaya line for six months.

In honor of the 10th anniversary of the centers of public services “My Documents”, a theme train began to run in the Moscow metro. Its carriages are adorned with photographs of employees and their stories of childhood dreams and how they got into this profession. The train itself was decorated in the corporate colors of the centers of public services.

“We have launched the jubilee train“ My Documents ”. This launch is another reason to remember how much the centers of public services for Muscovites managed to do. It has been 10 years since we created “My Documents”. There are practically no people left who remember what it was like before – queues, inconvenient offices, a bunch of different offices of departments for obtaining one standard certificate throughout the city. Now it has become the norm for us not only comfortable spaces in every district, but also polite employees, a uniform work schedule without days off and quick receipt of the necessary documents. “My Documents” have become the standard of customer focus. A sincere desire to help on the part of officials has become the norm for Muscovites. And the quotes on the walls of the cars prove this once again, ”she said.

Anastasia Rakova, Deputy Mayor of Moscow for Social Development.

According to her, every year these standards are increasingly spreading to other areas of urban life. Already, MFC employees work as administrators in polyclinics and oncology assistants for patients.

The train will carry passengers on the Sokolnicheskaya line for six months. The choice of this line was not accidental – it was from this line that the creation of the Moscow metro began. “My Documents” can also be called pioneers, but only in a unified approach to the provision of public services and paperwork at a fundamentally new level.

“Moscow transport and the MFC have a common goal – to make the life of more than 12.5 million citizens more comfortable. At the same time, make every effort so that Muscovites can always save their time – both in the MFC and in public transport. “My Documents” are the most advanced and the first in the field of public services, so the train will run along the Sokolnicheskaya metro line, from which the Moscow metro began. This is symbolic. I am sure that the theme train will be of interest to many Muscovites – after all, we all use the services of the My Documents centers, and now we will be able to learn about the new functions provided by the MFC and find a lot of useful information for ourselves, “said the Deputy Mayor of Moscow for Transport

Maxim Liksutov.

You can view the theme train online – the video is posted on the pages of the centers of public services in social networks.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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