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MIL OSI Translation. Region: Russian Federation –

January 19, 2022, 09:02


Photo by M.Denisov.

New technologies have made it possible to save time for buying a ticket, reduce the number of paper travel cards and checks, and eliminate queues at the metro ticket office.

By the end of 2021, the share of passengers paying for travel without contacting the ticket office increased from 50 to 70 percent. Such indicators were achieved thanks to the development of ticket services. Deputy Mayor of Moscow for Transport Maxim Liksutov.

“Ten years ago, you could buy a travel card in Moscow only at the metro ticket office or Mosgortrans kiosk. This is an outdated format, we have completely revised the approach to organizing sales channels. We began to increase the number of ways to pay for travel – today there are more than ten. According to this indicator, Moscow is the world leader. Over the years, we have introduced the Troika card, and at the turnstiles they began to accept bank cards, you can pay with the help of gadgets. In 2021, the share of passengers using alternative payment methods has grown to 70 percent, that is, only 30 percent of passengers buy tickets at the box office, and this is not the limit,” the deputy mayor said.

Switching to alternative payment methods helps passengers save time on trips and allows unloading ticket offices at stations. If in 2010, 99.7 percent of metro passengers purchased tickets only at the box office, then after the appearance of Troika and the introduction of alternative types of fares, this figure dropped to 64 percent in 2016 and to 50 percent at the beginning of 2021. Thus, queues at metro ticket offices have decreased by more than three times over 10 years.

The introduction of new types of fare payment also has a positive impact on the environment by reducing the number of paper tickets and checks. For example, after the issuance of the Troika card in 2013, the Moscow Department of Transport reduced the issuance of paper tickets by six times, which made it possible to reduce environmental damage equivalent to 2,000 saved trees annually.

Maxim Liksutov added that with the development of the new Face Pay service, the virtual Troika‎ and the entire ticket system, more and more citizens will refuse to use cash desks.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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