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MIL OSI Translation. Region: Russian Federation –

January 19, 2022, 11:19


Photo by M. Mishin. Press Service of the Mayor and the Government of Moscow

Calls are made after peak hours.

Since December 2020, the operators of the unified medical inquiry service 122 made 151,999 calls to applicants who did not wait for an answer on the lines. They call back subscribers who wanted to call a doctor at home, but could not wait for an answer from a specialist.

Calls are made after peak hours. Applicants do not need to do anything to receive a call back. The system itself will find unanswered calls, add them to the base of operators for calling.

The unified medical reference service has been operating since October 2019 on the basis of a citywide contact center in Moscow. Starting from December 2020, new services appeared on the hotline under the short number 122, including calling a doctor at home, making an appointment with doctors, rescheduling or canceling an appointment, and receiving advice on medical polyclinic services (including on COVID-19 issues).

Today, calls to the 122 service are processed both by operators and with the help of artificial intelligence. The virtual assistant makes an appointment with doctors (for a procedure or examination), reschedules or cancels an appointment, advises on issues related to vaccination against coronavirus infection and influenza, provides information on how to attach to a polyclinic, and on the rules for being in quarantine.

Due to the spread of omicron in Moscow and the increasing number of house calls to doctors, the waiting time at the hotline 122 may be increased.

Residents of the capital with symptoms of SARS and a temperature of up to 38 degrees can seek medical help at a polyclinic without an appointment and without a preliminary call to line 122. They will be received by doctors on duty, the number of which significantly increased.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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