MIL OSI Translation. Region: Russian Federation –
January 20, 2022, 07:23
Photo by M. Mishin. Press Service of the Mayor and the Government of Moscow
The city also operates a psychological support hotline, a plasma donor call center, and a help center for citizens with hearing impairments.
During the pandemic, the city’s social protection system was rebuilt so that Muscovites could quickly receive the necessary assistance.
“We are doing everything possible to provide the citizens with the maximum social support. There are three specialized hotlines for residents of the capital: the call center of the social development complex on coronavirus issues, where you can consult on the topic of a new infection, as well as order social services; “Speak with your hands” for citizens with hearing impairments; a call center for plasma donors, where Muscovites can turn to who want to share their antibodies and help doctors save lives. In order for Muscovites to be able to cope with fears, worries and stress, a chat for urgent psychological assistance Don’t panic has been opened and a psychological support hotline is operating at 051, ”said the head of the Moscow
For those who stay at home
The hotline of the social development complex for older people and those with chronic diseases continues to operate. Incoming applications are processed by operators, and then social workers deliver the necessary food, medicine and essential goods to citizens.
In total, since March 23, 2020, the hotline has received about two million calls, dispatchers have issued 573,000 applications for 724,000 services. Applications are accepted daily from 08:00 to 21:00 by phone number: +7 495 870-45-09.
Citizens with hearing impairments can turn to the Speak with Your Hands non-voice help center. Here they accept questions related to COVID-19, provide advice and help with sign language translation.
For a year and a half, sign language operators processed more than six thousand applications. The Help Center receives them daily from 08:00 to 21:00 via any of these channels: via SMS and WhatsApp and Viber instant messengers (phone number: +7 926 870-44-44), Skype, as well as Telegram (GovoriRukami). Muscovites with hearing impairments can also send a request or a video message by e-mail: Speak with your firstname.lastname@example.org.
Who needs psychological support
Every minute information is broadcast and published in the media, sometimes causing concern among the townspeople. In this case, they can contact the call center of the social development complex for psychological support. The hotline received almost 60,000 calls from citizens.
The psychological online chat Don’t panic also works around the clock. To start communication, you need to click on the pop-up window in the lower right corner on the site msf.ru and start writing a message. It’s safe and anonymous. Everything you write about remains between you and the specialist. The chat consultation lasts up to one hour in real time.
Muscovites also have access to a 24-hour psychological emergency telephone number: 051 (from a landline phone) or +7 495 051 (from mobile devices).
In addition, specialists from the Moscow Service for Psychological Assistance to the Population support doctors and patients in reserve hospitals and hospitals, including those in the red zones. Almost 47,000 psychological consultations were provided in medical institutions.
Free video consultations, webinars, psychological trainings and face-to-face appointments are regularly held for everyone who needs qualified psychological support. To sign up for online events or learn more about the possibilities of obtaining free psychological assistance, please visit site.
Who wants to be helpful
For citizens who intend to help in the fight against COVID-19, there is a hotline for plasma donors. Operators daily call recovered residents and receive incoming calls from those wishing to become donors. During the operation of the call center, operators received almost 322 thousand calls, made more than one million outgoing calls, as a result of which more than 100 thousand potential donors for plasmapheresis signed up for clinical centers.
Becoming a plasma donor is easy. To do this, call the hotline: +7 495 870-45-16. Next, you will need to undergo medical testing, which will determine whether a person is suitable for plasmapheresis. The hotline is open daily from 09:00 to 19:00.
— The hotline of the social development complex is open daily from 08:00 to 21:00 at the phone number: +7 495 870-45-09;
— non-voice help center “Speak with your hands” accepts requests daily from 08:00 to 21:00 via SMS and in WhatsApp and Viber messengers by phone number: +7 926 870-44-44, in Skype, as well as in Telegram (GovoriRukami), via email: Speak with your email@example.com;
– online chat Don’t panic – 24/7 pop-up window in the lower right corner of the site msf.ru;
— the hotline for psychological assistance operates around the clock at the number: 051 (from a landline phone) or +7 495 051 (from mobile devices);
— the hotline for plasma donors receives calls daily from 09:00 to 19:00 by phone number: +7 495 870-45-16.
EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.