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MIL OSI Translation. Region: Russian Federation –

January 24, 2022, 09:01


In it, you can view your payment history, pay for your home phone, and make a donation to charity.

The mobile application “My Moscow” is three years old. During this time, Muscovites have used the services available in it over 23 million times. In two years, the demand for the application has grown more than five times, noted Natalya Sergunina, Deputy Mayor of Moscow.

“Many people find it convenient to solve everyday tasks and receive services using mobile devices. We see that the popularity of the My Moscow application is growing every year. If in the first year of operation its services were used 2.3 million times, by the end of 2021 this figure reached 13.3 million,” said Natalia Sergunina.

In 2021, the application has become even more convenient. Users now have the ability to pay multiple bills at the same time and view payment history. The app’s voice assistant has mastered several new scenarios, and the service catalog has been updated to be even more useful.

Most often in the past year, users of the My Moscow application viewed information about the child’s progress and homework, checked the final grades and replenished the Moskvenok card so that the child could buy food in the school cafeteria or buffet. During the year, these services were used 8.2 million times. Almost 1.2 million more times, Muscovites made an appointment with a doctor and 5.2 thousand times they registered their pets with a veterinarian, the press service of the capital added. Department of Information Technology.

Other popular functions of My Moscow include transferring water meter readings (more than two million calls since the beginning of the year), paying utility bills (over 184.7 thousand times) and transferring electricity meter readings (more than 512.2 thousand times) . The number of invoices paid through the My Payments service increased almost sixfold.

More features for users

Over the past year, the app has added many new features. Since March Muscovites can replenish the balance of the MGTS home phone. Now all housing and communal services, including a single payment document (EPD) and electricity bills, users can pay using a smartphone. For 11 months, MGTS services were paid over 15.1 thousand times.

In May, the My Moscow app added a section “Payment history”. This is an archive of bills for city services and fines that were paid through the application. Users have the ability to find any payment made using the application since December 1, 2020. For nine months, this option was used 141.8 thousand times.

In June, the application integrated city ​​charity service. Users can make a targeted donation to socially oriented programs of 60 non-profit organizations that support seriously ill children and adults, people with disabilities, the poor and those in difficult life situations, as well as homeless animals.

In November, app users got the opportunity pay all bills at the same time. If earlier it was necessary to pay invoices separately, moving from one category to another or choosing payments in stages, now users just need to go to the “My payments” section and select one or all of the invoices found based on the data in the profile.

In December, the My Moscow app updated the section “Services”. Now all services and services are displayed on its page, and not thematic blocks of services, as it was before. Thus, it was possible to improve the usability of the application and, as a result, its efficiency.

In addition, the application development team continues to develop voice assistant. In particular, improved quality user speech recognition. Now the voice assistant of the application is working in test mode.

Awards and prizes

Application “My Moscow” appeared at the beginning of 2019. You can download it at App Store, Google Play and Huawei Store.

In 2020, the project received a “Useful Practice” diploma at the review competition of the Assembly of Capitals and Large Cities of the EAEU “A City You Want to Live in” and was shortlisted for The DADI Awards in the “Public Sector and Public Initiatives” nomination.

In the same year, the My Moscow app won silver at the international competition of the World Smart Sustainable Cities Organization (WeGO) Smart Sustainable City Awards in nomination “Government Efficiency”. The award is given to the best projects in the field of e-governance and is awarded every three years.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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