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MIL OSI Translation. Region: Russian Federation –

January 24, 2022, 07:03


Photo by E. Samarin.

Volunteers will advise citizens who are forced to stay at home due to the epidemiological situation.

The Moscow headquarters of the #WeTogether action plans to increase the number of volunteers who help to process calls from citizens who are forced to stay at home due to the pandemic. Approximately 500 volunteers are expected to interact with applicants and answer their questions.

The main task of the call center assistants will be the collection of primary information and consultation. Volunteers will tell citizens about the work schedule of medical institutions, help them understand the procedure for issuing a sick leave certificate (for example, tell them how to extend it), and also answer questions about vaccination and revaccination, the validity of the QR code. If the caller needs the help of a specialist, the call will be redirected to a competent person.

“Moscow volunteers are always ready to help the city and its residents. And if now you need to quickly support and strengthen the work of the hotline, they will definitely respond. The pandemic has taught our community a lot. So for volunteers, help in the call center is quite understandable and affordable, ”said

Ekaterina Dragunova, chairman Committee of Public Relations and Youth Policy of the City of Moscow.

Now the call center is looking for volunteers who will answer questions from citizens that are not related to medicine. Apply You can already now on the website of the resource center “Mosvolonter”.

Among the main requirements for volunteers are the age from 18 to 60 years, the presence of a valid QR code, competent oral speech, the ability and readiness to handle incoming calls. Volunteers will help daily in two shifts: from 07:30 to 11:30 and from 12:00 to 16:00.

Before starting work, candidates will undergo training in distance and face-to-face formats. All call center assistants will be provided with food and personal protective equipment.

More than three thousand applications: how is the action #WeTogether Delivery of food and medicine: the action to help older Muscovites #WeTogether has resumed

During the #WeTogether campaign, the hotline received more than 2.5 million calls from Muscovites. The Situation Center specialists communicated with those who needed help, including specifying the address and time of delivery of food or medicine, and asking what they needed to bring.

To get advice and assistance from volunteers, citizens can call the hotline: +7 800 200-34-11.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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