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February 7, 2022, 07:03


Photo by Y. Ivanko.

The center’s specialists organize courses in narrow areas, prepare employees for work in urban projects and explain the basics of sincere service.

February 7 training center “My documents”celebrates seven years since its opening. During this time, his trainers have developed more than 330 training programs in several areas: the provision of public services, customer-oriented service, and the preparation of specialists for work in urban projects. They believe that quality education is the basis for the professional provision of public services.

The My Documents office training center became the first educational institution in Russia to train specialists in the provision of public services. It was opened in 2015 in the center of public services of the Strogino district, and in December 2018 its branch appeared in the building of the Palace of Public Services at VDNKh.

Now the center and its branch employ nine trainers in the field of public services and 10 mentors in the field of sincere service. For seven years, experts have created more than 60 full-time and over 270 distance courses. In order to have all the relevant information, the trainers themselves are constantly developing their competencies. Education is carried out in the formats of webinars, trainings and round tables. The curriculum includes a variety of tasks, tests, and case studies.

New employees watch video lectures and take distance courses. In addition, an introductory face-to-face training on customer-oriented service is organized for them.

Those who are already working do not stop learning. The number of services at My Documents offices is constantly growing, new city projects are emerging that involve employees. They need to regularly learn innovations and improve their skills. To confirm the position and career growth, everyone passes the final test. Last year, more than 900 people successfully passed it.

To participate in city projects, trainers have trained over three thousand specialists. Teachers not only conduct classes in classrooms and online, but also travel to the workplaces of their students. Over the past year, they visited My Documents centers 370 times and polyclinics 100 times, where employees of public services offices work as administrators.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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