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MIL OSI Translation. Region: Russian Federation –

February 23, 2022, 11:01


They will be able to notify about damage to electrical wiring and switchboard equipment, about the absence of signs with the name of the street and house number, as well as about the breakdown of mailboxes.

Three new topics on the portal became available for residents of TiNAO “Our town”. All of them relate to the order in apartment buildings.

Now Muscovites can report damage to electrical wiring, the absence or damage of signs with the name of the street and house number, as well as the breakdown of mailboxes. An image can be attached to each application.

You can leave an appeal on the topic “Damage of electrical wiring / switchboard equipment” if the wires are not fixed or hang down, and the switchboard equipment is damaged or malfunctioning.

By selecting the topic “Missing/Damaged Street and House Number Signs”, users can report missing, damaged or poorly lit signage.

The “Broken Mailboxes” topic is intended for posting messages about damaged fasteners or locks, as well as broken and non-closing mailbox doors.

Until 2020, residents of the districts of Troitsk and Shcherbinka could access the portal, but only on a limited list of issues. Now residents of the entire TiNAO can leave comments on more than 100 topics.

“Now we are working to ensure that all the topics of the portal become available to the residents of TiNAO, we plan to complete this process by the end of this year. More than seven thousand residents from the Troitsky and Novomoskovsky districts have joined Our City, who have left 35 thousand applications on the portal,” said Alexander Pishchelko, head of the New Management Technologies State Institution responsible for the development of the Our City project.

Since there are a large number of private management companies operating in TiNAO, it may take more than eight working days, standard for the portal, to prepare a response. Consideration of applications for the maintenance of apartment buildings is controlled by the Moscow Housing Inspection.

Portal “Our town” was developed in 2011 to improve the quality of life of citizens and the image of Moscow through the active participation of the residents themselves. The development of the portal is carried out by GKU “New Management Technologies” and Department of Information Technology.

For 10 years more than 1.8 million users have joined the project, over 5.6 million problems have been solved. Residents of the capital can leave comments on 228 topics.

Complain: how Our City portal helps Muscovites

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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