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MIL OSI Translation. Region: Russian Federation –

Source: Moscow Government – Moscow Government –

Operators of the capital’s 112 system received more than 6.2 million calls in 2023, which exceeds the previous similar figure. This was announced by the Deputy Mayor of Moscow for Housing, Communal Services and Improvement Petr Biryukov.

“Today, the 112 system is one of the key city services; it is in demand by residents, as evidenced by the high number of requests. Last year alone, the single number 112 received over 6.2 million calls, about half of which required response from emergency services, the rest of the calls were of a reference and advisory nature,” the deputy mayor said.

System 112 operates on the principle of one window; all operational services of the city are connected to it: fire and rescue garrison, police and ambulance.

“If 10 years ago 10–15 operators were on duty every day, today there are 125 specialists on duty. The process of receiving and processing incoming messages is regulated and fully automated. In less than 1.5 minutes, the operator finds out what happened, clarifies the details and transmits the information to emergency services,” emphasized Petr Biryukov.

You can ask for help not only by calling 112, but also by sending an SMS message to it. This is convenient for people with hearing and speech impairments.

Today, the capital’s 112 system interacts with more than 230 emergency and emergency services in Moscow, and similar systems in the Moscow and Kaluga regions. All telecom operators are connected to it. Subscribers can call 112 from mobile phones directly without listening to the voice answering machine.

In addition, operators process signals from the ERA-GLONASS system. The equipment allows them to talk to those inside the car.

More than 230 services on one number: the Moscow 112 system is 11 years old

Note; This information is raw content directly from the source of the information. This is exactly what the source states and does not reflect the position of MIL-OSI or its clients.

Please note; This information is raw content directly from the information source. It is accurate to what the source is stating and does not reflect the position of MIL-OSI or its clients.

EDITOR’S NOTE: This article is a translation. Apologies should the grammar and or sentence structure not be perfect.

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